Payment Terms
Refund Policy
Effective Date: November 5, 2025
This Refund Policy applies to all digital products, services, and subscriptions provided by SWAD Digital Solutions Ltd ("we," "our," "us"). By making a purchase or payment through our website or any related platform, you agree to the terms stated below.
1. No Refund Policy
All payments made to SWAD Digital Solutions Ltd are final and non-refundable. Once a transaction is completed, it cannot be reversed, canceled, or refunded.
We operate on a strict no-refund basis for all products, services, subscriptions, and fees, whether paid in full or partially.
2. Discretionary Refunds
In rare and exceptional circumstances, a refund may be granted solely at our discretion. Such decisions are final and are not subject to negotiation or appeal.
If a refund is granted, it will be processed using the original payment method within a reasonable timeframe.
3. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- Change of mind or user dissatisfaction after purchase.
- Failure to use or access the product/service.
- Misunderstanding of product functionality or scope.
- Payment for services already rendered or partially completed.
- Technical issues originating from the user's device, network, or third-party systems.
4. Processed Payments
Once a payment is successfully processed, it is recorded as complete. Any dispute or reversal request through a payment processor or bank may result in suspension of service or legal action for breach of terms.
5. Contact Information
If you believe a refund may be warranted under exceptional circumstances, contact:
SWAD Digital Solutions Ltd
All refund-related inquiries must include proof of payment and a clear explanation of the request.